Warranty

Introduction

Thank you for purchasing a Burro product from Augean Robotics Inc. dba Burro (hereinafter "Burro"), the autonomous off-road vehicle to amplify your workforce! As your trusted partner in automating your work, it is important to us to provide a quality product you can trust and rely on. Accordingly, we offer the following warranty coverage for your new Burro product.

Please take some time to review this Warranty Guide as it contains important information that you will need in the event your Burro product needs some attention!

Please note that the warranty coverage provided under this Warranty Guide does not cover attachments or implements purchased with a Burro product, including, but not limited to, co-branded third-party attachments.

Warranty Term

The warranty coverage begins once a warranty registration card is received for your Burro product and your software subscription plan is activated. This is the REGISTRATION date, which is on file with Burro directly or with your authorized Burro dealer or representative.

The duration of warranty coverage depends upon the product model, may or may not be extendable, and is as provided in the Table of Coverages below. Warranty end date is either the day the warranty term expires (measured in years from purchase date), or the date that the specified cumulative hours in motion is reached.

The Burro Limited Warranty

Subject to the terms and conditions in this Warranty Guide, including the Table of Coverages below, Burro will directly, or through its authorized dealers, repair or replace any genuine Burro part which is found to be defective in materials or workmanship ("Limited Warranty").

The defect must occur during normal use of the product and within the active warranty term.
Whether the defect is corrected by repair or by replacement will be within Burro's discretion.
The repair or replacement will be subject to the payment of a per-claim deductible (as defined in the product warranty table below).
Shipping, labor, travel, or other non-material expenses are not covered or reimbursed by Burro.
Repairs must be completed using only genuine Burro parts, or parts that have been approved for use in writing by Burro.

Burro's Right to Inspect Burro reserves the right, itself or through its agents, to inspect the Burro product to determine if a defect in materials or workmanship exists prior to the commencement of any covered repair or replacement. It is your responsibility to deliver the product to a Burro location or an authorized Burro dealer for this inspection, unless otherwise agreed by Burro or as otherwise required by law.

Location of Warranty Repairs Repairs covered under this warranty must be performed by or under the guidance of authorized Burro support personnel and resources or an authorized Burro dealer.

10.4 Limitations and Disclaimer

10.5 Customer Responsibility

It is your responsibility to maintain your Burro product in accordance with the instructions provided in this Operator's Manual. You may be asked to prove that the maintenance instructions have been followed. It is also your responsibility to operate your Burro product in a safe manner and use it only for the purpose for which it was designed and in the environment for which it was intended.

You should contact your authorized Burro dealer immediately so that a repair or replacement can be made in a timely manner.

What This Limited Warranty Covers

The Limited Warranty covers defects in materials or workmanship of genuine Burro parts only. Certain implements that are sold by Burro are not covered by this Limited Warranty but may be covered under an original manufacturer's warranty. These include, but are not limited to: Sprayers, UV-Lighting Equipment, Picking Machinery, implements, etc.

What This Limited Warranty Does NOT Cover

This Limited Warranty does NOT cover failures caused by:

Abusive operation
Natural calamities
Modifications of the product
Improper repairs
Use of non-genuine Burro parts
Neglected maintenance/incorrect operation (as specified in this manual)
Unapproved attachments
Usage which is contrary to the intended purpose (as specified in this manual)

This Limited Warranty also does NOT cover replacement of items due to normal wear and tear, normal maintenance, or consumables (unless defective), including but not limited to:

Motor brakes
Filters
Light bulbs, including LED lights
Lubricants, coolants, and fluids (unless used during an authorized repair)
Cutting blades, knives, or tines, including mower blades
Tires
Wheels and wheel hubs
Hinges, latches, zip-ties, and nuts & bolts
Motor brushes
Cable sheathing, wraps, and EMI-blocking tape

This Limited Warranty also does NOT cover:

Transportation, such as pickup or delivery, of the product
Rental of replacement equipment during the repair period
Products which have been declared a total loss and subsequently salvaged
Overtime or other labor charges
Service calls, travel time or mileage
Freight and handling charges for service parts

Obtaining Warranty Service

To obtain warranty service under the terms and conditions of the Burro Limited Warranty, you must deliver the product to an authorized Burro dealer, along with proof of purchase, or contact Burro directly for on-site repair options. Burro recommends that you take your equipment to the dealer from whom it was purchased for the warranty repair. If that is inconvenient, it may be taken to any authorized Burro dealer.

In cases for which it is inconvenient to deliver the equipment to the dealer, the warranty repairs may be made by the dealer at the customer's location. However, please note that the dealer may charge for pickup & delivery, travel time and related expenses, and/or mileage. These charges are not covered under the Burro Limited Warranty and are the customer's responsibility, unless agreed to or as required by law.

Submitting a Warranty Claim Please contact your dealer or Burro Customer Success regarding your claim. Please make sure you have the following information:

Your name, address, and phone
Model and Serial Number
Date of purchase
Odometer reading (or hours in motion)
Detailed description of the problem

Transferability The Limited Warranty is not transferable except with Burro's prior written consent. If you decide to sell, rent, loan, or otherwise transfer your Burro product to another third party, any remaining warranty coverage will not transfer to the new owner without prior written approval from Burro, documenting prior usage, warranty period remaining, and an active software subscription plan. Contact Burro or your Burro dealer for details.

10.9 Table of Coverages

The Table of Coverages below provides the length of warranty, as the time period varies between Burro product models. Some models may have an option to extend the warranty coverage period for an additional cost. Exclusions, limitations, and other terms apply to the extended warranty and are subject to a maximum term (date or hours in motion). Service parts are warrantied for the amount of time remaining on the original Limited Warranty.

Product / Model	Coverage Period (with BOSS or BOSS+)*	Optional Extended Coverage (with BOSS or BOSS+)	Deductible (per claim)	Exclusion / Comment
Grande	48 months from purchase (or 4000 hours)	Year 5 and 6 (up to 6000 total hours) for $3000/year	$250 per claim	Does not include any implement
Cortador	48 months from purchase (or 4000 hours)	Year 5 and 6 (up to 6000 total hours) for $3000/year	$250 per claim	Does not include other implements except mower
Sprayito	48 months from purchase (or 4000 hours)	Year 5 and 6 (up to 6000 total hours) for $3000/year	$250 per claim	Does not include any implement; Weed-It system may have other warranty policies
Burro RTK Base Station	12 months from purchase	Not available	$100 per claim
Docking Station	24 months from purchase	Not available	$100 per claim

*hours are calculated based on the number of hours the system is in motion