FAQ
Frequently asked questions
General Questions
What is Burro?
Burro develops autonomous robots designed specifically for specialty crop agriculture. Our robots work alongside farm teams to increase efficiency, reduce labor costs, and provide consistent support for agricultural operations.
Which robot model is right for my operation?
Burro: Best for harvest assist and general tasks, works with both BOSS and BOSS PRO
Verde: Specialized for precision agriculture and crop monitoring (requires BOSS PRO)
Grande: Heavy-duty operations with increased payload capacity (requires BOSS PRO)
Cortador: Pruning and cutting in vineyards and orchards (requires BOSS PRO)
Sprayito: Precision spraying and chemical application (requires BOSS PRO)
What's the difference between BOSS and BOSS PRO?
BOSS is designed for repetitive applications like harvest assist, while BOSS PRO includes the Atlas web interface, advanced mission creation, destination-based routing, and support for all robot models.
Setup and Installation
How long does initial setup take?
Typical setup takes 1-2 days including site preparation, robot configuration, and initial training. Complex installations may require additional time.
Do I need special infrastructure?
Basic requirements include:
Wi-Fi network for robot communication
Charging station installation
RTK GPS base station (for precision applications)
Clear operating areas
Can robots work in all weather conditions?
Robots are designed for outdoor use but have weather limitations:
Rain: Limited operation in light rain, stop in heavy precipitation
Wind: Operational up to specified wind speeds
Temperature: Operating range -10°C to 50°C (14°F to 122°F)
Snow: Not recommended for operation in snow conditions
Operation and Performance
How long do robots operate on a single charge?
Typical operating time is 8-12 hours depending on:
Robot model and configuration
Terrain and operating conditions
Tasks being performed
Environmental factors (temperature, etc.)
How accurate is robot navigation?
Navigation accuracy depends on configuration:
Standard GPS: Sub-meter accuracy
RTK GPS: Centimeter-level accuracy
Sensor correction: Real-time obstacle avoidance
Can robots work at night?
Yes, robots can operate in low-light conditions using:
LED lighting systems
LiDAR and sensor navigation
Reduced speed safety protocols
Mission-specific configurations
How fast do robots move?
Speeds are configurable based on:
Application requirements (typically 0.5-3 mph)
Safety considerations
Terrain conditions
Precision requirements
Safety and Training
Are Burro robots safe around workers?
Yes, robots include multiple safety systems:
Emergency stop capabilities
360-degree obstacle detection
Speed limiting in work areas
Audio and visual warning systems
Manual override controls
What training is required?
Training includes:
Basic operation (2-4 hours)
Safety procedures (mandatory)
Mission creation (4-8 hours for advanced users)
Maintenance basics (2-4 hours)
Ongoing support and updates
Who can operate Burro robots?
Anyone who completes training can operate robots, but we recommend:
Experience with agricultural equipment
Computer/technology comfort
Safety-conscious attitude
Problem-solving skills
Technical Support
How do I get technical support?
Support options include:
Phone and email support
Remote diagnostics and assistance
On-site service visits
Online documentation and resources
User community forums
What's included in warranty?
Warranty coverage typically includes:
Hardware defects and failures
Software support and updates
Technical support access
Replacement parts for defects
Service and repair labor
How often do robots need service?
Maintenance schedule:
Daily: Basic inspection and cleaning (by operator)
Weekly: More thorough maintenance (by operator)
Monthly: Comprehensive inspection
Quarterly: Professional service visit
Annually: Major service and certification
Software and Integration
Can I integrate robots with my farm management system?
Yes, integration options include:
API access for custom integration
Data export capabilities
Third-party software compatibility
Custom reporting and analytics
How do software updates work?
Software updates are delivered:
Over-the-air automatically
Through scheduled maintenance
On-demand for critical updates
With notification and approval options
Can I control multiple robots?
Yes, fleet management capabilities include:
Atlas web interface for multiple robots
Coordinated mission planning
Real-time status monitoring
Performance analytics across fleet
Costs and ROI
What are the ongoing costs?
Ongoing costs include:
Software subscription (BOSS PRO)
Maintenance and service
Parts and consumables
Training and support
Insurance and warranty extensions
How do I calculate ROI?
ROI factors include:
Labor cost savings
Increased efficiency and throughput
Quality improvements
Reduced crop loss
Extended operating hours
Are there financing options?
Financing options may include:
Equipment leasing programs
Purchase financing
Seasonal payment plans
Government incentive programs
Troubleshooting
Robot won't start or respond?
Check:
Power and battery charge
Emergency stop status
Network connectivity
Safety system status
Recent error messages
GPS/navigation issues?
Verify clear sky view
Check RTK base station
Clean sensors and antennas
Recalibrate navigation system
Update mission waypoints
Robot stops unexpectedly?
Check for obstacles
Verify battery level
Review safety sensor status
Inspect for mechanical issues
Check mission parameters
Communication problems?
Verify network settings
Check Wi-Fi signal strength
Test internet connectivity
Restart communication systems
Contact technical support
Advanced Features
What is Atlas?
Atlas is the web-based interface included with BOSS PRO that provides:
Site mapping and route planning
Fleet management capabilities
Performance analytics
Remote monitoring and control
Can robots learn and adapt?
Robots include adaptive capabilities:
Machine learning for optimization
Pattern recognition for efficiency
Environmental adaptation
Performance improvement over time
Future features and updates?
Upcoming features include:
Row-to-row navigation (2025)
Enhanced AI capabilities
Additional sensor options
Expanded integration options
New robot models and configurations
Contact Information
For questions not answered here:
Technical Support: Available during business hours
Emergency Support: 24/7 for critical issues
Sales Team: For new purchases and upgrades
Training Team: For training and certification
Documentation: Online resources and user guides
Visit our support portal or contact your Burro representative for personalized assistance.